SHIPPING AND RETURN POLICY
In-stock web and phone orders are typically shipped within 24 hours and take an additional 2-7 business days to arrive, depending on destination and barring weather issues. Orders are processed Monday through Friday during normal business hours. You may return unused merchandise within 30 days of the original purchase date for a full refund or exchange minus shipping charges. Return and reshipping costs in the case of non-defective merchandise are the responsibility of the customer. We will also be glad to replace or exchange damaged or defective merchandise; please contact us to report defects or damage.
New Moon Ski Shop ships primarily with USPS and Fed Ex Ground.
|U.S. Ground Shipping Charges|
|Items Purchased||Shipping Cost|
|Oversized (skis, poles, profiles, etc)||$25|
|Complete Ski Packages||$30|
*There may be additional costs for oversize products. We will contact you before processing the order if shipping rates are different than on your order.
Shipments to Canada and Overseas
|Canada Ground Shipping Charges|
|Items Purchased||Shipping Cost|
|Oversized (skis, poles, profiles, etc)ontact_us.php||$50|
Maximum package length 200 cm.
Other Shipping Methods2-Day Air and Next Day Air available - Please contact us or call (800) 754-8685 for rates.
The shipping rates posted here are the rates that will be charged to your account. We will strive to have these shipping prices reflected in the checkout process during your online order, however in some instances there may be a discrepancy. In such an instance we will charge the amount reflected in the above rate sheet. Please, give us a call if you have any questions. Thank you for shopping with The New Moon Ski & Bike Shop!
Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. If you need an item right away we ask that you call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 15 days or a 10% restocking fee will be charged.
We stand behind everything we sell. If for any reason you are not satisfied with your purchase, simply return the item within 30 days and we'll replace it or give you a refund. Please read "Returns" below for more information.
If you decide not to keep an item you've received, send the unused product back to us for a refund or exchange. Please insure the product for its value and use a freight service that can trace the package if it becomes lost. If we incorrectly shipped an item to you, we will pay your return freight costs. Send any unused, non-defective item back within 30 days of receipt. Because of the seasonal nature of our products, we cannot accept returns for non-defective items beyond 30 days of your receipt. Any item that is defective can be returned at any time within the manufacturer's warranty for repair, replacement, or credit.
Thank you for your order! We sincerely appreciate your business!
Please include the following:
- Invoice number
- Name and code of item being returned
- Reason for return
- Indicate refund or exchange
- Name, item code, size, color and price of exchange item (it is often advantageous to call and order the exchange item as we cannot guarantee it will be in stock upon our receipt of your package)
- Method of payment if exchange item exceeds replaced item in price or if there are any additional shipping costs. If original order was placed by credit card, that card number will automatically be credited or charged accordingly.
- If a shipment arrives damaged, please save the original box and packing material and call us (800) 754-8685.
Prices and Information
Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!
We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.
We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.