In-stock web and phone orders are typically shipped within 24 hours and take an additional 2-7 business days to arrive, depending on destination and barring weather issues. Orders are processed Monday through Friday during normal business hours. You may return unused merchandise within 30 days of the original purchase date for a full refund or exchange minus shipping charges. Return and reshipping costs in the case of non-defective merchandise are the responsibility of the customer. We will also be glad to replace or exchange damaged or defective merchandise; please contact us to report defects or damage.
New Moon Ski Shop ships primarily with USPS and Fed Ex Ground.
If you decide not to keep an item you've received, send the unused product back to us for a refund or exchange. Please insure the product for its value and use a freight service that can trace the package if it becomes lost. If we incorrectly shipped an item to you, we will pay your return freight costs. Send any unused, non-defective item back within 30 days of receipt. Because of the seasonal nature of our products, we cannot accept returns for non-defective items beyond 30 days of your receipt. Any item that is defective can be returned at any time within the manufacturer's warranty for repair, replacement, or credit.
Thank you for your order! We sincerely appreciate your business!
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