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You may return/exchange unused merchandise within 30 days of the original purchase date for a full refund or exchange minus shipping charges. Return and reshipping costs in the case of non-defective merchandise are the responsibility of the customer. We will be glad to replace or exchange damaged or defective merchandise.

Sale items are refundable for in-store credit only.

Equipment not picked up in 30 days will be considered abandoned. No refund will be given.  

Return address:

New Moon Ski & Bike

15569 US Hwy 63

Hayward, WI 54843

Contact us or call (715) 634-8685

Shipping Policy

Store stock web and phone orders are typically shipped within 24 hours and take an additional 2-7 business days to arrive, depending on destination and barring weather issues. For questions or quotes please contact us or call (715) 634-8685 for rates.

U.S. Ground Shipping Charges
Items PurchasedShipping Cost
Regular sized, $99 & above
Ships USPS or UPS
Regular sized, Under $99 - Priority 3-5 days
Ships USPS or UPS

Oversized & Alaska/Hawaii/Canada/Overseas Shipment

  • Shipping charges in the cart are estimates only.  We will contact you before processing the order if shipping rates are significantly different than on your order.
  • Duties and custom taxes are the customers responsibility. 
  • Maximum package length 200 cm, max ski length 197cm.

Other Shipping Methods

Air Shipping Rates -  excludes weather, weekends & holidays
Items PurchasedShipping Cost
2-Day Air*$45
3-Day Air*$30
Overnight AirCall for rates.

* Rates are approximate and for Continental US Only. There may be additional costs for oversize products.  We will contact you before processing the order if shipping rates are different than on your order.

In-Store Pickup

Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. If you need an item right away we ask that you call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 15 days or a 10% restocking fee will be charged.

Prices and Information

Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!

Information Security

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.

We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.